FREQUENTLY ASKED QUESTIONS


1. I discovered a problem, how do I report it?

If you experienced a problem, please Send Us A Request online with a detailed explanation of the problem you encountered.  We will respond to your queries within 48 hours of receipt.  If you needed immediate help, please contact our hotlines at + 632 8 635 6566 to 68 or call/text us at +63999 999 0812 (Smart) +63917 579 8523 (Globe).


2. When will my report be resolved?

Though majority of the reports are resolved within 48 to 72 hours after it has been reported, there may be instances where in it would take longer for us to resolve your issue.  One thing we can assure you is that we our doing our best to resolve your issues and concern in a timely manner. 


3. Will I get an update when I file a report?

Yes, an update will be sent to you via e-mail or call. 


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