FREQUENTLY ASKED QUESTIONS
- What are the mode of payments do you accept?
- I didn't make a payment via my chosen payment method, what should I do?
- WHere can I deposit my payment if I wanted to pay via bank deposit?
- How long does it take to ship after I placed an order?
- I recently placed an order, how do I track my orders?
- What happens to my order if it is damaged or lost during shipment?
- I want to return a product that I purchased, what is your product return policy?
- I purchased a product and I wanted to exchange it with a different product, what is your exchange policy?
- How do I know if there is an event near me?
- Will I get notified if there is an event coming near me?
- I discovered a probkem, how do I report it?
- When will my report be resolved?
- Will I get an update when I file a report?
- I am concered about how my personal data are processed, How do you safeguard my personal data?
- Do you have a data privacy policy in place?
- I have a concern, how can I contact customer support?
- I emailed customer support, when will I expect a reply?
- What are your hours of operation?
- Is there a physical store where I can directly ask one of your staff about a product or service?
- I am active on social media, where can I find you?
- Can I use social media to receive customer support?
- Can I download and share posts from your social media sites?
- I am interested in becoming a member, where do I start?
- In order to get started, Do I have to pay to become a member?
- Once a member, what are the benefits that I will be receving from Legánde?
- Do I have to recruit someone to become a member?
- What if a friend or my customer wishes to earn too, can they become a member?
- Will I earn from their sales?
- What does LEAP mean?
- What type of compensation plan does Legánde have?
- How many ways does an Entrepreneur earn at Legánde?
- If I opt to simply sell, do I earn anything?
- Can I also sponsor at the same time sell?
- Will I get anything if I sponsor?
- Will I earn from my team members sales?
- Is there a maintenance to earn bonuses?
- What is meant by Rank?
- How do I get promoted?
- If am not able to make a monthly loyalty purchase, will I still earn?
- Is there a difference in income if I become promoted?
- How will the income be paid?
- Do you have rewards?
- Does Legánde follow a certain code of ethics?
- What are the code of ethics Legánde's entrepreneur need to abide with?
- What happens if an entrepreneur violated the code of ethics?
- I am a new member and I am curious, what are home parties?
- Where can I find a home party near me?
- What kind of home parties do you conduct?
- I am new to home parties, what do I need to prepare and expect during home parties?
- I want to invite my family and friends over in my home, how can I request a home party?
- Can I be trained to conduct home parties?
- At what price do I sell the products during home parties?
Products
- Multipure Drinking Water System
- What is NSF certification?
- Are Multipure Drinking Water Systems certified to reduce contaminants of health concerns?
- What contaminants are Multipure Drinking Water Systems NSF certified to reduce?
- Can the Multipure Drinking System be used during an emergency or when the water is turned off?
- Does the system remove the natural, healthy trace minerals such as calcium, magnessium, or potassium?
- Why did Multipure design the filter to take out contaminants suchs as VOCs but not the natural mineral?
- If the unit does not remove minerals, how does it take out lead?
- If I leave on vacation, do I have to disconnect my filter?
- Solid Carbon Block Filter
- If a filter can take out Chlorine, can it also take out Trihahalomethanes (disinfection by-products)?
- Can hot water be run through the filter?
- Do the Multipure Solid Carbon Block Filter reduce fluoride?
- Filter Replacement
- When should I replace my filter?
- I need my filter replaced, can you send someone to change my filter?
- Can I change the filter of my Multipure Drink Water System?
- What do I get when I opt in to get my unit serviced?
- Life Enzyme with Probiotics
- What is Life Enzyme with Probiotics?
- Is Life Enzyme with Probiotics Organic?
- What do probiotics do to our body?
- Can Life Enzyme with Probiotics aid in weight loss?
- I just recently purchased Life Enzyme with Probiotics, how do I store it?
- Is Life Enzyme with Probiotics vegan friendly?
- How should I take Life Enzyme with Probiotics?
- I am pregnant/nursing, can I take Life Enzyme with Probiotics?
- Are there any side effects when using Life Enzyme with Probiotics?
- Essential Oils
- When do essential oil expire?
- Why should I put essential oils on my feet?
- Will essential oils stain my clothes?
- Are essential oils the same as fragrance oils?
- What can I use to safely dilute essential oils for bath use?
- How do I know which blend is right for me?
- Where do I apply my blends?
- Can I use essential oils during pregnancy?
- Can I use essential oils on infants and children?
- Why are there only 9 essential oils? Are you planning on adding more?
- MyTLC Essential Oils
- What is MyTLC essential oils?
- What does MyTLC essential oils do to my body?
- I just purchased MyTLC essential oils, how do I use it?
- What is the shelf life of MyTLC essential oils?
- How do I store MyTLC essential oils?
- What precautionary measures do I need to know when using MyTLC essential oils?
- Can I use MyTLC essential oils during preganancy/nursing?
- Gourmet Teas
- How many calories does a cup tea have?
- Does tea have more caffeine than coffee?
- Can my cup of tea be reheated?
- How can tea effect weight loss?
- What does it mean to allow the tea to steep?
- How long does tea and how should I store it?
- How much do I have to drink to get the full benefits?
- Are the benefits of tea when I add milk and/or sugar to my cup?
- Am I allowed to drink tea when pregnant?
- Moroccan Argan Oil
- Why is argan oil desribed as liquid gold?
- Can I use Legánde Argan OIl even I have oily skin?
- I have acne on my skin, is argan oil okay for me to use?
- Can argan oil clog your pores?
- I just purchased argan oil from Legánde, how should I store it?
- Can I refrigerate the argan oil I just purchased?
- Is it safe to leave argan oil in my hair everyday 24/7
- Can I use argan oil to moisturize my face and body?