FREQUENTLY ASKED QUESTIONS


1. I have a concern, how can I contact customer support?

You may contact us by: 

  • Sending us a request through our website - Send Us A Request
  • Calling us through our hotlines - +63 2 8 635 6566 to 68
  • Calling or texting us through our Globe +63917 579 8523 or Smart +63999 999 0812 numbers
  • Sending us a message on Facebook or Instagram
  • visiting us at our headquarters located at Suite 406 West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Business Center, Barangay San Antonio, Pasig City, Metro Manila, Philippines 1605

2. I emailed customer support, when will I expect a reply?

Usually it takes within 48 - 78 hours upon receipt of the email before we can get back to you. Don't worry, it may take sooner than that, it all depends on the number of queries we recieve on a daily basis.


3. What are your hours of operation?

Currently we are open from Mondays to Saturday from 8:00 AM to 5:00 PM.  We may be closed to answer your calls or messages but we can still receive messages via Contact Us on our website and through our social media sites (Facebook or Instagram). 


4. Is there a physical store where I can directly ask one of your staff about a product or service?

Yes, you can visit our headquarters located at Suite 406 West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Business Center, Barangay San Antonio, Pasig City, Metro Manila, Philippines 1605.


Go back to Frequently Asked Questions

 

Have more questions? Send Us A Request